Return conditions
Return and cancellation rights
You have the right to cancel your order and return the goods within 14 days without giving any reason. This period begins on the day on which you or a third party designated by you received the goods.
Procedure for initiating returns
1. How to exercise your right of return
To exercise your right of withdrawal, please send us a clear statement (e.g. by email or contact form) that you wish to withdraw from the contract. Here are our contact details:
2. Return of goods
Please return the goods to us within 14 days of your cancellation. You will bear the direct costs of the return shipment.
The return address is:
Large tubes 22
40721 Hilden
IMPORTANT!
To ensure a smooth process and a quick refund, please send us the tracking number immediately after you have initiated the return.
Conditions
The goods must be unused and in perfect condition. Please pack the items carefully to avoid damage during transport.
Processing time
2-4 working days
3. Reimbursement
The refund will be made after receipt at the warehouse and inspection of the returned goods.
For further information please visit our cancellation page .