Returns and Right of Withdrawal

You have the right to cancel your order within 14 days without giving any reason and to return the goods. The period begins on the day on which you or a third party designated by you received the goods.

Procedure for Initiating Returns

1. How to Exercise Your Right of Return

To exercise your right of withdrawal, please send us a clear statement (e.g., via email or contact form) that you wish to cancel the contract. Here are our contact details:

• Email: info@toepferkunst.com
• Contact Form
  
  

2. Returning the Goods

Please return the goods to us within 14 days of your cancellation. You bear the direct costs of returning the goods.
You will receive the return address from us after you have canceled the contract in writing.

IMPORTANT!

To ensure a smooth process and a quick refund, please send us the tracking number as soon as you have initiated the return.

Conditions

The goods must be unused and in perfect condition. Please pack the items carefully to avoid transport damage.

Processing Time

2-4 business days

3. Refund

The refund will be issued after receipt at the warehouse and inspection of the returned goods.

For more information, please visit our Withdrawal Page.